Taste Arbiter
Decides what's good enough to ship and what isn't. The final word on quality when production is free.
A free book · For Heads of L&D, People, and Talent Development
You have the on-camera talent, the writers, the streaming service, the release schedule, the budget. What you almost certainly don't have is a Showrunner. The L&D Showrunner names the one missing role, and the eleven jobs it actually does.
Two pieces of content
One is a compliance module shot on a laptop webcam, eleven minutes long, assigned to everyone, watched by no one. The other is an onboarding series with original music and coached experts that new hires finish before they're required to. Same department. Same budget. Same year. One works. One doesn't. And nobody ever asked why.
The answer isn't budget. It isn't talent. It isn't the tools, the LMS, or the instructional design. It's simpler and harder than any of those things. Nobody's running the show.
Why this book, why now
Scripting, editing, voiceover, translation, quiz generation: the work that used to consume a designer's week is now achievable in hours. The cost of producing a module is dropping toward zero. When production is free, the only thing standing between your organization and an LMS full of content nobody watches is judgment. Taste. The one thing the tools will never have.
"The AI doesn't know you need a Showrunner. But you do."
The core of the book
Not job titles. Responsibilities. Eleven areas where the absence of clear ownership is quietly costing you engagement and the trust of your employees. Most departments have three or four filled.
Decides what's good enough to ship and what isn't. The final word on quality when production is free.
Keeps a single voice across content made by many hands, so the catalog feels made, not assembled.
Knows who each piece is for and what they already know, instead of building for everyone and no one.
Builds the pull that makes someone finish one module and need the next. Completion by design, not mandate.
Picks the right people to be on camera and coaches them, because the wrong expert kills the best script.
Runs the room where ideas get made and killed, so the best idea wins instead of the loudest voice.
Decides what's worth making at all, now that you can make anything. Spends attention, not just budget.
Knows what to keep, refresh, or cancel, so the catalog stays alive instead of accumulating.
Turns what legal requires into something an employee will actually watch and remember.
Gets the right content to the right person at the right moment, instead of dumping it all in the LMS.
Holds what the organization sounds like and believes, so the content carries the culture forward.
Want to know which of the eleven your function is missing?
Score yourself on the Gap Index →Inside the book
It needs to be clear, complete, and honest about what it's asking you to do. Three parts and a self-assessment you can run on your own function today.
Get the book freeWhat most L&D departments actually are, why it happened, and what it costs. The content factory, and what television figured out that corporate learning never did.
One chapter each. Every chapter opens with a scene, defines the role, shows it done well and done badly, and ends with a single question worth asking your organization this week.
Who the Showrunner is, where they come from, how to make the case for them internally, and what their first ninety days look like. The practical part.
A self-assessment that scores your function across all eleven roles, names your weakest, and tells you where to start. Use it before Part Two, and again after.
Get the book
The question isn't why your content isn't working. It's who's responsible for making it work. Read the book free, then go find out who that is.